01 · Ask
Raise the request naturally
Use the PC agent, make a voice call, send an email, or open the web portal. Each authorised person reaches the same dedicated service desk.
How it works
One dedicated desk, no matter how your people ask for help.
A request can begin through the agent installed on a PC, by voice call, by email, or through the web portal. Every channel reaches the same dedicated service desk and uses the same customer-specific knowledge and history.
Walkthrough
From request to useful resolution
The product walkthrough will show a request moving from the PC agent into investigation, approval, reply, and saved knowledge.
Product walkthrough
No Agent Desk walkthrough video has been published yet.
The operating flow
The routine is handled. Control stays with your team.
02 · Recognise
Know who is asking
The desk uses the person's authorised identity, earlier conversations, and relevant customer knowledge to understand the request in context.
03 · Investigate
Work from your environment
Dedicated agents use your approved knowledge, connected-device and service inventory, and monitoring context. They use only the tools allowed for your organisation and explain what they find instead of returning a generic answer.
04 · Control
Approve meaningful changes
When a change affects configuration, systems, or data, a designated person can approve it, reject it, or ask for more information.
05 · Reply
Continue in the same channel
The answer returns through the channel the person used. The ticket keeps the investigation, decision, and outcome together.
06 · Retain
Keep useful resolutions
Approved resolutions and previous interactions remain on your dedicated desk, making future support more relevant without mixing your history with another customer.
Context that compounds
More useful because it remembers your operation
The desk builds a working record of people, connected devices and services, monitoring context, earlier conversations, and approved resolutions. That context helps the dedicated agents recognise repeat problems, avoid asking the same questions again, and respond in a way that fits your organisation.
Customer separation
Your history stays on your desk
Customer knowledge, interactions, agent configuration, and connected tools are scoped to that customer. Read more about the intended controls on our Security page.
Channel demonstrations
Four ways into the same desk
These spaces are reserved for short demonstrations. They are placeholders, not claims that published videos or customer recordings already exist.
PC agentVideo placeholder: raise and follow a request without relying on email.
VoiceVideo placeholder: identify the caller and continue on the same desk.
EmailVideo placeholder: receive, investigate, and reply on the ticket.
Web portalVideo placeholder: open a request and see progress in one place.
See how the desk could fit your team
Tell us how your people ask for help today and which systems need to remain under human control.
Request a walkthrough